Element Technologies offers a 30 Day Money Back Guarantee* on all of our products except for HD Antennas and Network Powerline Adapters. If for any reason you are not satisfied with your purchase, please give us a call and we will gladly assist with your return. Once the product has been received back and checked for completeness, we will issue you a full refund of your original purchase price - No Questions Asked!
We offer a 1 Year Warranty on all of our products as well. If you experience any issues with your streaming media player, please give us a call first to see if we can help diagnose the issue over the phone or using our QuickSupport App, if we cannot fix the issue, we will exchange your player for a new one or rebuilt one (at our discretion). This does not include any items that have water damage or any physical damage.
* - Return shipping costs for items returned for a refund within 30 days are paid for by the customer. This includes all international orders. Customer is responsible for all return shipping costs for any products returned to us outside of the 30 day return window. Products returned to us that are outside of the 30 day return window will be considered abandoned if the return shipping payment is not received within 30 days of us receiving the product.
* - Items returned to us after the 30 day window will not be refunded. We are not able to refund the shipping costs to return the product after the first 30 days.
* - Items with physical damage are not eligible for return or refund.
Refunds are issued within 48 hours from when the box was received through the same payment method that was used to purchase the original product.
Please remove any remote control Dongles, SD Cards and anything else that is plugged into your unit before shipping it back to us. We are not responsible for any lost items that are send back with returned units. Also, be sure to do a factory reset on your box to clear any personal data that may be stored on your unit.