How long until my order leaves your facility?
All orders ship within 1 business day! All orders are processed next business day excluding weekends and holidays (includes FedEx orders).
How long does it take for my order to arrive?
Once the order has been shipped, customers in the US will receive their order within 2-5 business days. International customers usually receive their order within 7-10 business days.
What shipping carriers do you use?
We ship either USPS or FedEx - depending on cost and shipping transit times.
Can I track my order?
Or course you can! Once your order has shipped, we will send out an email with your tracking number and carrier that we used. From there, you can go directly to the carriers website and enter in your tracking number. You can see exactly where your package is at all times!
How much is shipping?
We offer free shipping on all orders over $50.00. For international orders, we charge based on real time costs to that particular country.
Can I change my order once it has been placed?
Sure you can! If you order has not shipped yet and you want to change something, give us a call at 1-877-207-9957 or email us at firstname.lastname@example.org - make sure you have your order number ready for our team.
What about warranty and returns?
For more information about warranties and returns, visit our Warranty and Returns page for more information.
What about Customs Fees?
Unfortunately we do not cover Customs Fees. You will have to take care of those when your package arrives.
Will I receive email confirmations about my order?
You sure will! Once you place your order, you will receive an order confirmation with the order number and product information. Then, when your order ships, you will receive another email giving you your tracking number.
What forms of payments do you accept?
We take Visa, MasterCard, Discover, American Express, PayPal and Amazon Checkout.
How secure is your website?
We use the same encryption as your bank - we use the highest encryption available on the web - 256 bit through GlobalSign, the worlds #1 internet security group.
Where do I enter my discount code?
When you make it to the Checkout page (not the Cart), you will see a Discount box above the Subtotal of your order on the right hand side. Enter your discount code there and it will work it’s magic!
Element Android TV Box Questions
Why choose the Element Android TV Box?
Very simply, we offer the best technology and service at the best price! We will always be committed to offering the fastest technology to create the easiest and best streaming experience. We feel we have an amazing product, and we are dedicated to making it available to the largest amount of people possible. We offer a 1-year warranty on all of our boxes, and we have U.S. based customer service representatives available five days a week. You will always be able to talk with a live person about any issues or questions that you have.
What if I click on a stream and it does not work?
This is a common situation that is encountered when streaming videos. There are many other users around the world watching the same streams. We recommend that you try many different streams when watching your content on your Element Android TV Box. Also, please try watching the same titles in different add-ons as they pull their streams from different sources.
What can I do if my videos are buffering on my Element box?
We recommend that you check the download speed chart below to make sure you have the correct amount. If you do not have the required speed, please try resetting your router (unplugging for 30 seconds and then plugging back in) and moving it closer to your box. If these options do not work, you may want to contact your Internet service provider to make sure you are getting the speed for which you are paying. You can also look into purchasing one of our Network Powerline Adapters so you can hardwire the internet directly into your box. Click Here for more information.
What Internet speed do I need to use the Element Android TV Box?
The Internet speed needed to view your content on the Element box will depend on the resolution of the video you are streaming. Please reference the chart below to view the speed needed.
Speeds Down Stream (In Megabits Per Second)
SD Minimum 2Mbps
SD recommended 5Mbps
HD Minimum 5Mbps
HD recommended 10Mbps
How do I check the speed of my Internet connection?
The speed and reliability of your Internet connection plays a huge role in your ability to enjoy your favorite content on your Element Android TV Box. To check your Internet connection speed please use the following instructions:
1. Click the green “My Apps” tab on the Element home screen.
2. Click on the “Speed Test” app.
3. Click “Begin Test” on the screen and let the test run to see what speeds you currently have.
If you are getting less than the speeds recommended in the above chart there are some options you can try to help increase the speed.
1. Move your Wifi router closer to your Element Android TV Box.
2. Reset your Internet Modem by unplugging it for 30 seconds and then plugging it back in.
3. Contact your Internet Service Provider if you are not getting the speed for which you are paying.
Can my Element remote work with my TV?
There is a way to program the Element remote to turn on and off your TV if your TV has CEC. CEC is usually a feature on newer televisions, so please check to make sure your TV has this. If your TV does, here is how to program the remote to power the TV.
1. Hit the “set” button on the Element remote and hold it down until the white button turns red.
2. Once it turns red, hold your TV remote within six inches of the Element remote and hold down the power button.
3. Hold down the power button until the red light on the Element remote turns off.
4. Once this is done the Element remote will be able to turn on and off the TV.
Should I perform a factory reset?
If something is not working correctly on your box, try a factory reset. To find out how to do a factory reset, check out our YouTube channel.
How do I update my version of Kodi?
We would recommend downloading the newest version from the Google Play Store or from the Kodi web site www.kodi.tv.
Does my Element box get local channels?
We recommend that you get an antenna that is designed to pick up your local channels over the air.
What are the best apps to use to stream content on my Element Android TV Box?
There are many great apps that can be used on your Element Android TV Box. We recommend that you follow our Facebook page www.facebook.com/kodielement to see our pics for the best streaming apps. Also, join our exclusive Element Users Facebook page for more tips from other Element users.
Can my Element Android TV Box work anywhere in the world?
Yes, your box will work anywhere as long as you have an Internet connection and the correct power adapter.
Be patient when searching for the best streams. They are there, but it may take a couple of clicks to find the best one.
Not all streams will be in HD. Don’t be discouraged as the other options are still VERY high quality streams.